IT Support
- Provided continuous technical support for common hardware, software, and networking issues through both remote and direct interface
- Executed full system imaging and restoration as well as data recovery using various Linux live distributions including Knoppix and Ubuntu
- Assembled multiple computer systems to fit various user needs including hardware customization as well as software personalization and setup
- Managed IT technical support staff to provide aid in setup and troubleshooting of network and common PC issues for a user base in excess of 400 students
- Interfaced directly with IT personnel to discuss project goals, requirements, and possible problems and solutions associated with completing these goals
Customer Service
- Served as student assistant manager during business’ largest grossing year providing excellence in customer service and employee management
- Answered all customer inquiries regarding product information and recommendations as well as resolving conflicts and ensuring overall customer satisfaction
- Gathered feedback from customers to assess overall satisfaction with the business’ provided products and services as well as ways to improve upon these products and services
- Retained frequent customers’ interests in products, services, and conversation in order to provide the highest standards of service while also creating a friendly and comfortable environment to encourage repeat business
Project Control
- Constructed new financial tracker to better maintain contract funding and expenditure records for multiple ongoing projects as well as upcoming projects
- Validated and input all contract funding information, labor categories, and rate ceiling information into Deltek Costpoint system for use in reporting and processing through accounts payable
- Initiated purchase orders for project subcontractors and created a financial tracking system
- Collaborated with project managers, customers, and vendors to create project schedules that would be used in financial forecasting for each project
- Revamped the project’s tracking system to allow for more streamlined information that could be easily filtered for various reporting uses
Project Management
- Facilitated regular meetings with Department of Justice customers involving new employee security badges, financial forecasting, current financial status, as well as updates on general project status
